Frequently Asked Questions

Q1: How do you say "Apartment Neun"?

A1: "Apartment Neun" is pronounced "Apartment noyn", or you can simply refer to us as APT9.

Q2: What does APT9 do?

A2: APT9 is an online boutique specializing in carefully curated resale clothing. We take pride in giving pre-loved clothes a new lease on life, creating a sustainable fashion cycle and keeping valuable resources out of landfill.

Q3: Where do you source your clothing?

A3: We source our clothing from various resale shops and buy items by the pound, often at the end of the clothing life cycle. Our goal is to select pieces that aren't ready for the trash and deserve to be loved again. Each item is chosen for its style, quality, and condition, with an eye for pieces that will appeal to our customers. We are proud to be a part of the solution to the global clothing waste problem, which sees an estimated 92 million tons of textiles waste created each year.

Q4: How do you determine the condition of the clothes?

A4: We grade the condition of each item before it is listed for sale. You can find a detailed description of the condition on the individual product page. We strive to only offer items that are in good to excellent condition.

Q5: Are the clothes cleaned before sale?

A5: Yes, all our clothes are professionally cleaned and carefully packaged before they are listed for sale. However, we recommend our customers to wash or dry clean their purchased items before use, following the care instructions.

Q6: What sizes do you carry?

A6: Our size range varies depending on the piece. The size of each item will be listed on its product page. Please keep in mind that sizes can vary greatly between different brands, styles, and especially with resale clothing.

Q7: How should I choose the right size?

A7: Each product listing includes measurements, taken with the item laying flat. We strongly encourage our customers to compare these measurements with a garment they already own and like the fit of. Checking the measurements carefully before purchasing is the best way to ensure a great fit.

Q8: What is your return policy?

A8: Due to the unique nature of resale clothing, all sales are generally final. We do not accept returns or exchanges. However, if you believe we have missed significant damage or a flaw in the item description, please contact us at contact@apartmentneun.com. We take customer satisfaction seriously and will review each case individually. We encourage all customers to carefully review the measurements and descriptions provided for each item before making a purchase.

Q9: How much does shipping cost?

A9: Shipping costs vary depending on the location and weight of the package. The shipping cost will be calculated at checkout. For more details, please visit our Shipping Policy page.

Q10: How long will it take for my order to arrive?

A10: We ship orders daily and all orders are typically dispatched within 24 hours, so your purchase will be on its way to you promptly. However, delivery times vary based on the shipping method selected at checkout and the destination. After your order has been shipped, you will receive a tracking number to monitor the progress of your package. You can also check the status of your order on our Track Order page.

Q11: Do you ship internationally?

A11: We currently do not offer international shipping. We hope to expand our shipping capabilities in the future.

Q12: How can I contact you if my question isn't listed here?

A11: If you have any further questions, please don't hesitate to contact us at contact@apartmentneun.com. We aim to respond to all inquiries within 24 hours.